Section A: If The Shoe Fits
Q: Your footwear is made in Italy, so how does that affect sizing?
A: Ross & Snow is made in Italy, but our American designers have created the line to run true to US sizing. This is true for all styles, even the high heel boots and the slippers.
Q: Normally, I buy winter boots/shoes in a half size larger to accommodate thicker socks. Do I need to worry about that with Ross & Snow footwear?
A: Actually, with shearling of this quality, it’s best to wear thin socks, or even no socks, for maximum comfort and proper temperature regulation.
Q: What sizes do Ross & Snow styles come in?
A: Women's come in half sizes 5-9.5, whole sizes 10, 11, and 12. Men’s come in half sizes 7-11.5, whole sizes 12, 13, 14, and 15.
All of our shoes and boots come in standard width.
Q: What’s the best way to care for of my Ross & Snow shoes or boots?
A: The best way to care for fine shoes is to develop a relationship with a reputable local cobbler. He or she will be able to give you the most personalized information for your shoe’s specific materials.
Q: What about Ross & Snow in the snow? Waterproof? Water resistant?
A: Our winter footwear line was designed with a rugged functional grip, so you will be steadier on your feet than with most other luxury footwear. Our shoes/boots are water resistant but not waterproof.
Q: What’s this bag that came with my shoes?
A: Don’t try to stuff your shoes in there. Thinking everyone can use a nice bag, we actually intended for you to use it at your favorite shop, grocery store, or gifting a bottle of wine to someone who actually deserves it.
Section B: I’m Sold! But How Do I Pay?
Q: Where can I buy Ross & Snow boots and shoes?
A: You found it! At this time, our website is the place to be to purchase all Ross & Snow footwear.
Q: What payments do you accept?
A: We happily welcome Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay with open arms.
Q: Can I buy additional liners or laces?
A: You’re seeing into our future. Not at this time, but check back with us!
Section C: Ship In or Ship Out
Q: How long do orders take to process?
A: We fly like the wind, processing orders typically within 24 hours.
Q: What is the standard shipping option?
A: Standard, free domestic shipping is One Business Day. International, HI and AK shipping will depend on location.
Q: Will standard shipping be complimentary?
A: For our 48 lower contiguous states, we got you. Sorry, Hawaii and Alaska. Gotta pass the shipping costs along.
Q: Can purchases be shipped internationally?
A: Ciao! To our international friends, your orders will have shipping costs added at checkout.
Section D: Shoe Dreams Crushed? Let’s Fix It.
Q: What is Ross and Snow’s return/exchange policy?
A: Foreva’ and eva’. That’s how long we'll refund/exchange unworn shoes. Shoes got a little story to 'em? All good. We'll refund 50% of original retail price, no matter how long it's been, for use towards another Ross & Snow product. You'll get your dough in the form of a gift card, redeemable at our site during checkout. Start the return process here.
Q: Will the customer receive a refund or a store credit on a return?
A: For unworn shoes, we refund or exchange forever. For worn shoes, we'll refund 50% of original retail price, no matter how long it's been, for use towards another Ross & Snow product. You'll get your dough in the form of a gift card, redeemable at our site during checkout.
Q: Is customer responsible to pay shipping on returns or exchanges?
A: Ross & Snow takes care of payment for returns and exchanges for customers in the contiguous United States.
Q: How long does it take to process refunds?
Q: Can a gift be returned or exchanged?
A: Already bought the same pair for yourself? Contact our mother goose at email@example.com.
Q: What if the order was damaged upon receipt?
A: Yikes! Contact our mother goose at firstname.lastname@example.org.