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Returns & Exchanges

Size off or style not quite what you thought? We'll refund/exchange unworn shoes within the first 90 days. Exchanges will ship right away.

Shoes got a little story to 'em? All good. We'll refund 50% of original retail price within the first 90 days, for use towards another Ross & Snow product. You'll get your dough in the form of store credit, redeemable at our site during checkout.

Returning a gift? Contact our mother goose at or 1-844-SHOEDOG (746-3364)

Free domestic shipping both ways in the contiguous United States. HI, AK and international orders will have shipping costs added at checkout and must pay for returns and exchanges.

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