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Shipping & Returns

Free Shipping

Free domestic shipping both ways in the contiguous United States. HI, AK and international orders will have shipping costs added at checkout and must pay for returns and exchanges.

Free Returns & Exchanges

We'll refund/exchange unworn shoes within the first 30 days. Shoes should have no wear or scuff marks on the outer or upper sole and must have original tags and box. We recommend trying shoes on carpet to ensure they fit.

For worn shoes, we'll refund 50% of the original retail price within the first 30 days for use towards another Ross & Snow product. You'll get an electronic store credit, redeemable at our site during checkout.

Returning a gift? Contact us at CustomerCare@ross-snow.com or 844-840-7547. Our customer care hours are Monday - Friday, 9am - 5pm PST.